A very contemporary ‘Purpose and Values-led Performance Culture’ has made an old family-run business the UK’s leading employee-focused brand.
And the secrets are all written down. For everyone to see.
Download the full version of the handbook here:
Building on our positive reputation.
Exceeding Customers’ Expectations.
Always looking for new ways of doing business.
Everyone here makes a difference.
Aspiring to achieve exceptional results.
Being an SME doesn’t mean we can’t operate at the very highest level.
What organisation, of any size, wouldn’t like to:
…. Just by getting everyone to unite around a common Purpose and Values?
It’s a story of how our business has been transformed through its Purpose and Values-led Performance Culture.
Thinking about reconnecting with your Values? We can’t recommend it highly enough. It’s something we decided to do years ago and we’ve never looked back.
We started our handbook to guide us all through the processes we agreed to adopt in order to improve our service to customers.
As we’ve grown it’s developed into our most powerful tool and the most important document in our company – even more important than our contracts of employment. It forms the basis of the decisions that we make and sets out how we recruit, develop and manage our teams.
We say to everyone…..”take a Leap of Faith”. When we started we didn’t know how to do what we’ve done, yet look at what we’ve achieved! We’ve learnt as we’ve gone along and improved through practice. The odds of success are never 100% but the most important step we took was simply beginning. And writing it all down.
Go on and write your own book…
Being an SME doesn’t mean we can’t operate at the very highest level. You don’t have to be big to think big and achieve big things.
What organisation, of any size, wouldn’t like to:
…. Just by getting everyone to unite around a common Purpose and Values?
It’s a story of how our business has been transformed through its Purpose and Values-led Performance Culture.
Thinking about reconnecting with your Values? We can’t recommend it highly enough. It’s something we decided to do years ago and we’ve never looked back.
We started our handbook to guide us all through the processes we agreed to adopt in order to improve our service to customers.
As we’ve grown it’s developed into our most powerful tool and the most important document in our company – even more important than our contracts of employment. It forms the basis of the decisions that we make and sets out how we recruit, develop and manage our teams.
We say to everyone…..”take a Leap of Faith”. When we started we didn’t know how to do what we’ve done, yet look at what we’ve achieved! We’ve learnt as we’ve gone along and improved through practice. The odds of success are never 100% but the most important step we took was simply beginning. And writing it all down.
Go on and write your own book…