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Our Values Handbook
This Handbook Guided Involvement to
Best People-led Business.
A very contemporary ‘Purpose and Values-led Performance Culture’ has made an old family-run business the UK’s leading employee-focused brand.
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And the secrets are all written down. For everyone to see.
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Join our Business Hub and we will email you a free copy of the full Values Handbook.
The Anatomy Of Involvement
Our Core: Our Purpose & Values.
They are at the heart of everything we do, forever.
Outer-layer: Our Brand Principles.
Our Performance Culture has been distilled into our Brand Principles. We believe that these behaviours are paramount for our Customers.
Mid-layer: Our Performance Culture.
The powerful combination of our Purpose entwined with our Values creates our High Performance Culture. We sustain and enhance this through continuous development and learning, building resilience along the way.Â
Our Core: Our Values
Our Values are not for show. They embody the beliefs we share about how things should be done and unite everyone in how we act and make decisions.
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Building on our positive reputation.
CUSTOMER
Exceeding Customers’ Expectations.
INNOVATION
Always looking for new ways of doing business.
TEAM
Everyone here makes a difference.
PERFORMANCE
Aspiring to achieve exceptional results.
Our Perfomance Culture
Everything within our handbook creates our Performance Culture
Our Values Handbook encapsulates everything that makes up what we call our Performance Culture.
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We have literally written, and endlessly re-written, our Values Handbook. It’s what unites the Involvement Community, keeping us focused and performing in every imaginable situation, allowing us to tackle anything that is thrown at us.
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Our Values Handbook is updated every year and it is designed to show you how colleagues can live our Purpose & Values in their role, daily.
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Living our Purpose & Values is ultimately what drives our Performance Culture and creates resilience. This has transformed Involvement from a business that was content to do well, into one that always reaches for the summit.
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We’re proud of our unique Performance Culture and we believe it’s what makes Involvement an inspiring place to work. However, our Performance Culture didn’t just happen overnight. It has evolved through many years of embedding our Purpose & Values within our business
Brand Principles
Our Purpose & Values guide us to create our Performance Culture. The result of this for our customers can be summarised through our three Brand Principles:Â
Straightforward
In a complicated world, we like to keep things simple and to be direct in our dealings with people – whether they are our own team members or our clients and partners. Ambiguity is the enemy of good relationships, either business or personal. It’s very important to us that you understand what we say and what we mean.
Trusted
It’s easy for us to say that you can rely on us one hundred percent. But because trust has to be earned, we’ve worked tirelessly to be externally recognised as a business that lives up to its promises. Our top-class national awards for customer experience and sky-high rated customer reviews say it all so much better than we can.
Ambitious
We strive unashamedly to be the best at whatever we do, and we love to work with clients and partners, and team members, who do and feel the same. Winners attract winners, after all. We go out of our way to understand and support your ambitions so that we can do what’s best for you. Leaving you free to be the best at what you do!
Incredible Things Have Happened
Being an SME doesn’t mean we can’t operate at the very highest level.Â
What organisation, of any size, wouldn’t like to:
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- Outperform competitors;
- Improve its colleague engagement indicators at a time when we’ve had to stay apart;
- Retain 100% of its best people;
- Go on a remarkable run of top National and International business award wins;
- Resulting in a tripling of average profits over the last 5 years;
…. Just by getting everyone to unite around a common Purpose and Values?
It’s a story of how our business has been transformed through its Purpose and Values-led Performance Culture.
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Thinking about reconnecting with your Values? We can’t recommend it highly enough. It’s something we decided to do years ago and we’ve never looked back.
Our Values Handbook Is Our North Star
We started our handbook to guide us all through the processes we agreed to adopt in order to improve our service to customers.
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As we’ve grown it’s developed into our most powerful tool and the most important document in our company – even more important than our contracts of employment. It forms the basis of the decisions that we make and sets out how we recruit, develop and manage our teams.
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We say to everyone… “take a Leap of Faith”. When we started we didn’t know how to do what we’ve done, yet look at what we’ve achieved! We’ve learnt as we’ve gone along and improved through practice. The odds of success are never 100% but the most important step we took was simply beginning. And writing it all down.
