We started the handbook to guide us all through the processes we agreed to adopt in order to improve our service to customers. As we’ve grown it’s developed into our most powerful tool and the most important document in our company – even more important than contracts of employment. It forms the basis of the decisions that we make and sets out how we recruit, develop and manage our teams.
Key pages from the Values Handbook:
Our Values Handbook encapsulates everything that makes up what we call our Performance Culture.
It’s continually evolving, and we adapt the content to suit the focus that the business needs at that time, its agility is what creates sustainable success.
However, one thing that never changes is our Purpose & Values – these are forever. We might add new concepts and focuses, but our Purpose & Values are the one thing that unites everyone in the business.
By being part of Involvement, we all commit to demonstrate them, no matter what our role.
Our Core: Our Purpose & Values.
They are at the heart of everything we do, forever.
Outer-layer: Our Brand Principles.
Our Performance Culture has been distilled into our Brand Principles. We believe that these behaviours are paramount for our Customers.
Mid-layer: Our Performance Culture.
The powerful combination of our Purpose entwined with our Values creates our High Performance Culture. We sustain and enhance this through continuous development and learning, building resilience along the way.
Our Values are not for show. They embody the beliefs we share about how things should be done and unite everyone in how we act and make decisions.
Building on our positive reputation.
Exceeding Customers’ Expectations.
Always looking for new ways of doing business.
Everyone here makes a difference.
Aspiring to achieve exceptional results.
Our Values Handbook encapsulates everything that makes up what we call our Performance Culture.
We have literally written, and endlessly re-written, our Values Handbook. It’s what unites the Involvement Community, keeping us focused and performing in every imaginable situation, allowing us to tackle anything that is thrown at us.
Our Values Handbook is updated every year and it is designed to show you how colleagues can live our Purpose & Values in their role, daily.
Living our Purpose & Values is ultimately what drives our Performance Culture and creates resilience. This has transformed Involvement from a business that was content to do well, into one that always reaches for the summit.
We’re proud of our unique Performance Culture and we believe it’s what makes Involvement an inspiring place to work. However, our Performance Culture didn’t just happen overnight. It has evolved through many years of embedding our Purpose & Values within our business
Our Purpose & Values guide us to create our Performance Culture. The result of this for our customers can be summarised through our three Brand Principles:
In a complicated world, we like to keep things simple and to be direct in our dealings with people – whether they are our own team members or our clients and partners. Ambiguity is the enemy of good relationships, either business or personal. It’s very important to us that you understand what we say and what we mean.
It’s easy for us to say that you can rely on us one hundred percent. But because trust has to be earned, we’ve worked tirelessly to be externally recognised as a business that lives up to its promises. Our top-class national awards for customer experience and sky-high rated customer reviews say it all so much better than we can.
We strive unashamedly to be the best at whatever we do, and we love to work with clients and partners, and team members, who do and feel the same. Winners attract winners, after all. We go out of our way to understand and support your ambitions so that we can do what’s best for you. Leaving you free to be the best at what you do!
Involvement is a community of differing businesses with one common belief. A belief in its People. this has led to our continued success.
Our site offers resources and ideas to help other businesses replicate our people-first approach. Trust us, it really works.
Involvement is a community of differing businesses with one common belief. A belief in its People. this has led to our continued success.
Our site offers resources and ideas to help other businesses replicate our people-first approach. Trust us, it really works.
