We’ve had a continuous improvement process for some time but earlier this year we decided to level up this program.
We call our version of continuous improvement 1% improvements, some of our key updates to the process include:
- Improvements are now reviewed in a TBC (Tea, Biscuits & Conversation) meeting to determine the root cause and agree the best cause of action.
- Monthly updates of 1% Improvement progress will be shared, plus everyone has access to a tracker dashboard to review progress at any time.
- Most notably, we introduced a tiered recognition system where colleagues gain points and rewards for suggestions submitted.
- Points are rewarded based on the impact of the improvement (low, medium or high). The points then equate into genius levels and colleagues can work their way up the genius levels to gain rewards.
We’re delighted to announce that Sam is the first member of our team to reach our top Genius Level of Einstein, based on the continuous improvement ideas he has submitted.
Well done Sam. To celebrate, everyone across the business was treated to a bespoke Sam Einstein cake!
View our continuous improvement process by visiting https://lnkd.in/eQ3n9ep7
How did we embed continuous improvement?
You need everyone to understand the values of the business and its plans and for their own progress to be aligned with these things.
It’s a journey. The most important step we took was beginning.
